Refund Policy

Thank you for shopping at Vessel!
We take great care in providing high-quality glass pieces for our customers.
Please read our Returns and Refund Policy carefully before making a purchase.
 

1. No Returns or Refunds

Due to the delicate nature of our products, we do not accept returns or offer refunds on any items purchased from our store. All sales are final. We encourage you to carefully review your order before completing the purchase.
 

2. Damaged or Defective Items

While we cannot accept returns for general dissatisfaction, we understand that occasionally items may be damaged during shipping or may arrive defective. If your item arrives damaged or defective, please contact us immediately at contact@vesselglassware.com with photos of the item and packaging.
We will work with you to resolve the issue, which may include sending you a replacement or offering a store credit at our discretion.
 

3. Order Cancellations

You may cancel your order within 24 hours of placing it, provided the item has not yet been processed or shipped. Once your order has been shipped, cancellations are no longer possible. Please contact us as soon as possible if you wish to cancel an order.
 

4. Exchange Policy
We do not accept exchanges. However, if your item is damaged or defective, please reach out to us immediately, and we will assist you in resolving the issue.
 

5. Customer Responsibility

We strongly recommend that you carefully review your order, including item descriptions, sizes, and shipping details, before completing your purchase. If you have any questions about the product or your order, please contact us before purchasing.
 

6. Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please don’t hesitate to contact us at:

Vessel
Email: contact@vesselglassware.com

 

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